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Frequently Asked Questions

Boyd Rewards Updates
There is no need to receive a new card – your current players card will continue to work as usual. 
There have been no program changes. Boyd Rewards is the same great program you know and love. 
Boyd Play is our updated name for your rewards that you are provided via offers on your account, formally called your B Rewards.
No, Boyd Points is the updated name for B Connected Points. Sapphire guests and above are eligible to earn Boyd Points for play on their favorite games. See our earning rewards chart for full details. 
We always encourage our guests to log into their account via now (formerly and confirm all of your information is current and accurate, but we are not making any database updates with this program name change.
Please visit to create and or log into your Boyd Rewards account to view your offers, Boyd Rewards balances, receive your win/loss statements and book your next stay.  
Boyd Rewards Program
Boyd Rewards is a loyalty program with amazing rewards. When you play your favorite slots and table games at any Boyd Rewards property, you earn benefits that can be used at all Boyd Rewards locations nationwide. Select tier benefits may vary by location. See Boyd Rewards for details.
Yes! We are excited to announce that your Boyd Rewards card now works at all 26 Boyd Rewards destinations across the country.
Each Tier provides better levels of rewards based on your play. Guests may move up to a higher tier by playing more and earning more Tier Credits. The higher your tier, the greater the rewards! 

  • Ruby: You are automatically enrolled in the Ruby Tier when you sign up with Boyd Rewards.
  • Sapphire: Earn 750 Tier Credits annually to achieve our Sapphire Tier.
  • Emerald: Earn 15,000 Tier Credits annually to achieve our Emerald Tier.
  • Onyx: Earn 50,000 Tier Credits annually to achieve our Onyx Tier.
  • Titanium: Earn 200,000 Tier Credits annually to achieve our Titanium Tier.

You will be upgraded to your higher tier status as soon as you earn the required Tier Credits. Tier Credits are reset January 1st each year.

Please stop by Boyd Rewards at your closest Boyd Rewards location, and we will print you a replacement card. You will need to present a valid photo ID.
No, your benefits continue until your card level expires. If you lose your card, visit Boyd Rewards with your valid photo ID and we will print a replacement card.
The expiration date tells us that your card may not reflect your most recent tier. You have from January 1st to December 31st of each year to earn a new tier. If your card is expired, you can get an updated one at Boyd Rewards and verify your tier level.
No, your existing PIN will work with your new Boyd Rewards Card, but when you do get your new card, you may reset your PIN if you would like to.
We value your privacy and protection. By utilizing a unique PIN, you and you alone are able to access your bonuses, comps, and Boyd Points. You may also use your PIN to download your offers and Boyd Points for FastPlay to redeem at your favorite slot machine. To reset your PIN, just stop by any Boyd Rewards.
You earn Tier Credits for play at Slots, Video Poker, Table Games, and Bingo. Select tier benefits may vary by location. See Boyd Rewards for details.

The more you play, the more Tier Credits you earn. The higher your tier, the more benefits you will enjoy. Tier Credits have no value and may not be cashed out (where available) or redeemed for FastPlay.

To earn Tier Credits whenever you play, INSERT your Boyd Rewards Card into the machine of your choice, or show a dealer at your favorite table game and ask to be rated.
Tier Credits are reset at the start of every year on January 1st. Your annual Tier Credits (as of December 31st) will determine your tier for the following year. On January 1st, you will begin earning Tier Credits for the next year.
Once you have achieved Sapphire status, you will start earning Boyd Points for your play. Boyd Points can be spent on all the things you enjoy. You can redeem for FastPlay, dining, shopping, or hotel stays. 

  • Food Redemption: 600 Boyd Points = $1.00
  • FastPlay: 1,000 Boyd Points = $1.00
  • Retail Purchases: 1,000 Boyd Points = $1.00

Save 40% on the dollar value of your Boyd Points when you redeem for food at any Boyd Rewards location in Las Vegas!

All Boyd Rewards locations are linked together, so you should play with just one Boyd Rewards Card to ensure all Boyd Points accumulate in a single account.
After six months of inactivity, your Boyd Points will expire.
Please wait until the 15th of the following month after your tier upgrade to book this benefit. This will allow us to ensure you receive the best service from our partners.
You will receive special offers in the mail based on your level of play. Remember to verify your account details are up to date by reviewing your personal details on your account. You may also be eligible for exclusive email offers, so be sure to provide your most current information to any Boyd Rewards. 

To ensure you are getting all the offers you deserve, make sure your Boyd Rewards Card is fully placed into your machine during your play, or presented to your dealer when you visit our table games.
Your offers are eligible at the location that sent them to you. Some offers are valid at multiple locations. Please see details on your specific offer for more information.
Visit any Boyd Rewards to have your play evaluated, or to speak with a host.
There are some benefits that are available at all participating Boyd Rewards locations. Additionally, each property also offers customized benefits. Visit Boyd Rewards at your favorite property or to view all available benefits by tier and location.
If you have not created an account on, click the First Time User Start Here link below the login section. Proceed to create and register your online account. 

If you have already have a account, select Forgot Username or Password. Within Username or Password Help, please provide your Boyd Rewards Card number, Last Name, and Date of Birth.

Within Username Help, upon submitting your information using Retrieve Username, will send you an email with your requested information to the email address associated with your account.

Within Password Help, upon submitting your information using Reset Password, will send you an email with your verification code to the email address associated with your account. This verification code must be entered in the page within an hour of being sent.
Password verification links are valid for ONE HOUR only.

If your password verification link is no longer working, you will need to visit the Reset Password page and enter your information again to receive a new link.
Your password verification email will be sent to the email address associated with your account. If you have checked the Spam and Bulk folders of your associated email address and still do not see your password verification email, please Contact Us.
The information required to create an account is the Boyd Rewards Card number that was issued to you at Boyd Rewards, your last name and date of birth. If the information you entered is correct and you are still receiving the error, please Contact Us.
The website requires you to have cookies enabled. If you need to enable cookies, please follow the steps here or contact your systems administrator.
You will need to visit Boyd Rewards at your favorite location. Boyd Rewards will re-issue you another Boyd Rewards Card. You will need to have proper ID with you at this time.
You can also use your card number as your Username. There is also a link below the login fields to retrieve your Username. will prompt you for your card number, last name and date of birth. After you click on the Retrieve Username button, will send your Username to your email address.
There is a link below the login fields to retrieve your password. will prompt you for either your username or card number, last name and date of birth. After you click on the Retrieve Password button, will send you a verification link to your email address. Once you have clicked on the link, will prompt you to enter a new password.
Please use the Contact Us link after you have logged in stating that you would like your user name changed.
You will need to visit your favorite Boyd location and register with Boyd Rewards to receive your Boyd Rewards Card. Once you have your Boyd Rewards Card, you can register on here.
Win/loss statements may be accessed by online by logging into your account.

Obtain a win/loss statement online:

  1. At the top of your homepage, proceed to Account and select Win/Loss Statement
  2. Under Win Loss Statement Request, select Property, choose the Year, and click Submit
Your Win/Loss Statement will be prepared as a PDF document which can be opened and printed.

For the security of your personal information we are not able to provide this information via email or fax requests.
W2G reports may be accessed online by logging into your account.

Obtain a W2G report online:

  1. At the top of your homepage, proceed to Account and select W-2G Form
  2. Under W2G Form Request, select Property and choose the Year
  3. For any eligible winnings, select the Date, Game Description, and/or Amount
  4. Download the W2G report for your selected criteria

If you do not have a W2G report for the selected property or year, a message will display stating there was no information available for the requested property and year.

For the security of your personal information we are not able to provide this information via email or fax requests.